CRM Application Software Market Analysis, Status and Business Outlook by 2022 | IBM Corporation, Oracle Corp, Sas Institute Inc., Salesforce.com, Inc., Adobe Systems


Customer relationship management application software includes applications for sales automation, marketing and customer service automation, and support management such as email automation. There are different types of customer relationship management applications available through the cloud, such as social media management, activity and attendee management, and customer experience management. CRM application software are increasingly used by businesses to increase sales by building customer loyalty and gaining new customers. Customer relationship management software helps businesses identify their most valuable customers and create customer reward systems and personalized communication with them to drive increased customer engagement and conversions. Customer relationship management application software is also used to increase the efficiency of sales processes and to minimize cost of sales. It also helps to serve the customer faster and more efficiently, giving personalized attention to the most valuable customers. Additionally, customer relationship management application software helps businesses make quick tactical decisions regarding established and emerging market trends.

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The global CRM application software market is expected to reach a value of approximately US $ 62,200 million in 2022 and display a robust CAGR during the assessment period.

CRM application software market

North America Market to Dominate the Global CRM Application Software Market in Revenue

The North American market is expected to dominate the global CRM application software market in terms of value and this trend is expected to continue throughout the assessment period. The North American CRM application software market is the most attractive market, growing at a robust CAGR during the forecast period.

Cloud Segment Expected to Reach Close to US $ 34,750 Million in 2022

According to projections from Future Market Insights, the cloud segment is expected to reach a value of approximately US $ 34,750 million in 2022. This signifies a robust CAGR during the forecast period 2017-2022. The cloud segment is expected to account for almost half of the revenue share of the deployment segment by the end of 2017 and is expected to gain market share by 2022 compared to 2017.

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4 Forecast Highlights of Global CRM Application Software Market

  • According to forecasts from Future Market Insights, the on-premise segment is expected to reach a value of nearly US $ 27,450 million in 2022. This represents a robust CAGR during the 2017-2022 assessment period. The on-premises segment is expected to account for more than half of the revenue share of the Deployment segment by 2017 and is expected to lose market share by 2022 compared to 2017.
  • According to forecasts from Future Market Insights, the retail segment will reach a value of nearly US $ 6,840 million in 2017. This represents robust growth in CAGR over the forecast period. The retail segment is expected to account for more than a fifth of the total vertical segment revenue share by the end of 2017 and is expected to gain market share by 2022 compared to the year 2017.
  • According to forecasts from Future Market Insights, the marketing automation segment is expected to reach a value of approximately US $ 14,100 million in 2022. The marketing automation segment is expected to lose market share by the next year. end of year 2022. The largest share is contributed by the North America region in the marketing automation segment.
  • Future Market Insights predicts that the mainframe segment will show a compound annual growth rate (CAGR) of nearly 10.0% from 2017 to 2022.

The report also included the profiles of some of the leading companies in the CRM application software market like IBM Corporation, Oracle Corp, Sas Institute Inc., Salesforce.com, Inc., Adobe Systems, Inc., Amdocs Ltd., Microsoft Corp. ., Genesys Telecommunications Laboratories Inc., SAP SE and Nice Systems Inc.

Market taxonomy

Deployment

Vertical

  • BFSI
  • Retail
  • IT & Telecommunications
  • Health care
  • Discreet manufacturing
  • Government
  • Education
  • Others

Application

  • Marketing automation
  • Sales automation
  • Customer Service & Support
  • Contact center

Operating environment

  • Central unit
  • Unix
  • Linux
  • Windows 32 and 64
  • Other operating environment

Contents

1. Global CRM Application Software Market – Executive Summary

2. Global CRM Application Software Market Overview

3. Global CRM Application Software Market Analysis and Forecast by Deployment

4. Global CRM Application Software Market Analysis and Forecast by Vertical

5. Global CRM Application Software Market Analysis and Forecast by Application

6. Global CRM Application Software Market Analysis and Forecast by Operating Environment

7. Global CRM Application Software Market Analysis and Forecast by Region

8. North America CRM Application Software Market Analysis and Forecast, by Country, 2012-2022

9. Latin America CRM Application Software Market Analysis and Forecast, by Country, 2012-2022

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