SoftwareReviews Names Best Instant Messaging Software of the Year for Businesses to Increase Productivity in the Hybrid Workplace

The rise of hybrid and remote working has made instant messaging (IM) software an essential part of how businesses conduct business today, as internal instant messaging bridges the gap of physical distance by allowing employees to collaborate from anywhere in the world. Instant messaging software combines many different solutions, such as messaging, video chatting, file sharing, and web conferencing. For 2022 and beyond, these features will boost employee efficiency and engagement and enable them to seamlessly manage projects, communicate, share and work on documents regardless of their geographic location.

To support businesses in the digital marketplace, SoftwareReviews has identified the best instant messaging software vendors for the year based on verified survey data collected from 2,245 end-user reviews. These vendors received high scores in the Data Quadrant from SoftwareReviews.

Vendors are ranked by a composite satisfaction score, called the Composite Score (CS), which averages four different rating domains: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likelihood to Recommend.

The 2022 Enterprise Instant Messaging The software gold medalists are as follows:

  • Slack, 8.9 CS, rated high for notifications.
  • Google Chat, 8.8 CS, rated high for instant messaging.

The 2022 Instant messaging for midsize businesses The software gold medal winners are as follows:

  • Talkspirit, 9.2 CS, ranked high for business value creation.
  • Hive, 9.2 CS, rated high for feature quality.
  • Mattermost, 9.0 CS, rated high for ease of customization.
  • Flock, 8.9 CS, rated high for ease of data integration.

SoftwareReviews comprehensive software reviews provide the most accurate and detailed view of a complex and ever-changing market. The data comes from actual end users who use the software day in and day out and from IT professionals who have worked closely with it during provisioning, implementation and maintenance.

To compare and evaluate enterprise instant messaging software vendors using the most in-depth and unbiased analyst reports available, visit SoftwareReviews’ enterprise instant messaging category page.

For more information on SoftwareReviews, the Data Quadrant or the Emotional Footprint, or to access resources to support the software selection process, visit and connect via LinkedIn, Twitterand Facebook.

About SoftwareReviews
SoftwareReviews is the most in-depth source of data and buyer information for the enterprise software market. By collecting customer experience data from business and IT professionals, the SoftwareReviews methodology produces detailed and authentic insights into the enterprise software review and purchase experience.

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